For most businesses and homes in Kenya, internet access has become a basic need. Most businesses use internet access for communication and also in running their daily operations. Without internet access, some businesses simply can’t function. There is also an increasing amount of home
users in Nairobi and other parts of the country, that are using the internet as
their primary source of entertainment and also it enables users to work from home. This is due to the growth of video treaming services such as Youtube and Netflix, not forgetting the growth of using social media such as Facebook. The drive of this post is to highlight some of the important factors when you are choosing an internet service provider (ISP) for your business or home in Kenya.
This is the biggest deciding factor in rural areas. A provider with Fast and reliable internet doesn’t do your business any good if the provider doesn’t service your area. You should check if the internet provider offers internet services in your area. Some of the leading internet providers in Kenya include Zuku, Safaricom, Faiba Intenet, Liquid Telecom and Unireach. They provide Home internet and business internet in Kenya.
Either in business or at home, you must ensure that you have sufficient speed to not disrupt daily use, even when demand is at its highest. To most customers, speed is the most important factor when determining an ISP in Kenya. They want internet that they can browse and download with neck-breaking speed. This is based on location and what’s offered to you as a business or
consumer. The number you are looking at
when comparing plans is called the “Bandwidth”. Bandwidth is the capacity of
data per unit of time that the transmission medium can withstand. Some customers near towns such as Nairobi, Nyeri, Mombasa, Nakuru, etc get lucky and
have access to fiber connections with of over 1000 Megabits (Mbps) per second
while some rural businesses are stuck on 3 to 6Mbps DSL connections. Also, just because the speed is advertised, doesn’t mean that’s the speed you’ll be receiving. It’s absolutely worth checking with neighboring businesses and homes to see what kind of bandwidth you can credibly expect.
A good Internet provider needs to have a good balance between speed and price. For example, if you’re running a small business out of your home, KSH 10,00 00 a month for a dedicated fiber connection probably won’t make sense for you. To some business, the price doesn’t matter as much as speed & reliability. The same 10,000 shillings a month dedicated fiber connection mentioned above might be a no-problem for a growing company with 25 employees. At Unireach, we offer reliable internet at an affordable cost.
4. Customer support services
At some time, internet supply will experience technical hitches. Without proper customer care services, clients become upset or even stranded as they count on losses. Some providers lack to provide proper customer care and it is very difficult to contact them. As much as this is an inevitable experience, it is better to choose an internet service provider who
demonstrates high levels of accountability and responsibility. It is always good to work with a responsive internet service provider. At unireach, we put our customer first and we provide the best customer service.
Reliability is likely the biggest factor. Having an unreliable internet is traumatic and counterproductive. If you cannot risk
internet service interruptions, it’s wise to consider an ISP that offers a Service Level Agreement (SLA). SLA’s are service contracts that specifically state how reliable the internet should be. Customer Services goes hand-in-hand with dependability.
Choosing an internet service provider is possibly the most important decision related to the connectivity of your home or business. Hopefully, this article will shed some light on the various factors that should play a role in the decision. If you are looking for business internet provider or home internet providers, Unireach can provide you with reliable, fast and affordable internet. Contact us through 0704610762 or email us firstname.lastname@example.org.